Assessing the Mediating Role of Work Engagement Between the Relationship of Corporate Social Responsibility with Job Satisfaction and Organizational Citizenship Behavior

Authors

  • Muhammad Ali Institute of Business Administration, University of the Punjab, Lahore, Pakistan
  • Fouzia Hadi Ali Hailey College of Commerce, University of the Punjab, Lahore, Pakistan
  • Basharat Raza National College of Business Administration and Economics, Lahore, Pakistan
  • Wasif Ali University of Management and Technology, Lahore, Pakistan

Abstract

This study investigates how perceived corporate social responsibility directly influence the job satisfaction and organizational citizenship behavior of employees, and indirectly influence through the mediating effect work engagement. A questionnaire-based survey was conducted to collect data from 327 students of MBA executive employed in different organizations of Lahore, Pakistan. Structural equation modeling was applied to test the hypothesized conceptual model. Results reveal that corporate social responsibility activities of the organizations increase job satisfaction and discretionary behaviors or organizational citizenship behavior among employees. CSR also increases work engagement, which, in turn, increases job satisfaction and organizational citizenship behavior as well. This study has shown that concerns toward CSR have increased in the business organization operating in developing countries, and employees working in those organizations are reciprocating to CSR through positive outcomes in the workplace. The employees, as internal stakeholders are responding favorably to the CSR. As per the best of researchers' knowledge, the study firstly tests the mediating role of work engagement in the linkage of CSR with job satisfaction and organizational citizenship behavior. The theoretical and practical implications are also discussed.Keywords: Corporate social responsibility, Job satisfaction, Organizational citizenship behavior, Work engagementJEL Classifications: M14, J24, J28DOI: https://doi.org/10.32479/irmm.9714

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Author Biographies

Muhammad Ali, Institute of Business Administration, University of the Punjab, Lahore, Pakistan

Assistant Professor, Institute of Business Administration, University of the Punjab, Lahore, Pakistan

Fouzia Hadi Ali, Hailey College of Commerce, University of the Punjab, Lahore, Pakistan

Assistant Professor, Hailey College of Commerce, University of the Punjab

Basharat Raza, National College of Business Administration and Economics, Lahore, Pakistan

PhD Scholar, National College of Business Administration and Economics

Wasif Ali, University of Management and Technology, Lahore, Pakistan

Assistant Professor, School of Social Sciences and Humanities, University of Management and Technology

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Published

2020-07-07

How to Cite

Ali, M., Ali, F. H., Raza, B., & Ali, W. (2020). Assessing the Mediating Role of Work Engagement Between the Relationship of Corporate Social Responsibility with Job Satisfaction and Organizational Citizenship Behavior. International Review of Management and Marketing, 10(4), 1–10. Retrieved from https://econjournals.com./index.php/irmm/article/view/9714

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