KISELEVA, Elena M.; NEKRASOVA, Marina L.; MAYOROVA, Marina A.; RUDENKO, Marina N.; KANKHVA, Vadim S. The Theory and Practice of Customer Loyalty Management and Customer Focus in the Enterprise Activity. International Review of Management and Marketing, [S. l.], v. 6, n. 6S, p. 95–103, 2016. Disponível em: https://econjournals.com./index.php/irmm/article/view/2930. Acesso em: 15 nov. 2024.