Terentyeva, Irina V., Mikhail P. Starodubtsev, Andrey I. Timonin, Natalya B. Pugacheva, Nadezhda N. Zykova, Alexander N. Lunev, Sergey G. Ezhov, and Lyudmila D. Starikova. 2016. “Assessment of State Services Quality and Availability in the Socio-Cultural Sphere”. International Review of Management and Marketing 6 (1):122-27. https://econjournals.com./index.php/irmm/article/view/1789.