Yılmaz, Hakan, and Hüner Şencan. “The Effect of The Organizational Citizenship and Cynicism Behaviors on The Management of Hierarchical Conflicts”. International Review of Management and Marketing, vol. 8, no. 2, Mar. 2018, pp. 118-30, https://econjournals.com./index.php/irmm/article/view/6217.