Sanyal, Shouvik, and Mohammed Wamique Hisam. “An Analysis of the Impact of Service Quality and Passenger Satisfaction on Passenger Preference for Airlines : A Study of the Indian Aviation Sector”. International Review of Management and Marketing 6, no. 2 (April 17, 2016): 354–357. Accessed November 15, 2024. https://econjournals.com./index.php/irmm/article/view/2075.